With our integration, your conversations will be automatically transcribed and analyzed into Jiminny. You will be able to search, listen and share knowledge to your entire organization. The coaching opportunities are endless - self-coach, learn from a peer, gain valuable feedback from a manager, etc.
We support call context types "user" and "coaching_group".
Install by visiting Organization Settings > Integrations and clicking the Dialpad logo.
The email addresses of users in Dialpad and in Jiminny should match in order for the integration to work properly.
It will increase visibility. Each member of the team will be able to find the exact key moment in the call in the space of seconds, making sure you are in the right place in no time at all. 🔥
Coaching opportunities are endless. You will be able to join a call and live-coach it, leave feedback throughout any playback, share specific key moments with the team and much more.
Which calls do we pull in?
Which calls don't we pull in?
- If the caller doesn’t exist in Jiminny
- If the call was not recorded in Dialpad
- Internal calls
If you still need any assistance, do not hesitate to contact our Support team! 🚀