Some product features are immediately obvious in what they bring to the party, others require a little more explanation to reveal their hidden identity, however once you understand the value they bring, you can never go back to the way you used to do things.  What this convoluted introduction is trying to say is that you’re likely already aware of S...

Softphone Recording Options At Jiminny we give you the opportunity to define how recordings are managed at an organisational level to ensure that your recording practices meet your business needs. We'll walk through each option and showcase the various options available to you: Outbound / Inbound Call Recordings: First up is Outbound Calls, where yo...

Your browser does not support HTML5 video. The Jiminny Mobile App is an exciting new way to access the Jiminny platform. Available on iOS and Android, it empowers our users to maximize their coaching potential and deliver high performance insights on the go.  The release aligns with our own mission to transform coachable moments for our customers an...

Successfully converting opportunities into happy new customers is what keeps the lights on for most businesses and is the deciding factor in how fast they’re able to scale. However, in this pursuit of successful conversion, we can sometimes leave revenue on the table and these bitesize chunks can quickly add up.    Inspired by one of our customers (...

We all have our little quirks in the way we do things and those quirks are part of what makes life so exciting. I like to have just a black coffee for breakfast and you like to create 38 new data fields within your CRM and order them alphabetically. Just little fun quirks!  The good news is that while we can't (yet) implement a breakfast management ...

Being able to automate sales admin has long been the dream of your average sales manager; searching for a way to automate meetings notes and improve the way activity is tracked at scale. Imagine all that extra time you and your team could spend prospecting and the impact this would have on your team's target achievement.  This dream is a reality wit...

If you haven't read the article on “What is Automated Call Scoring” I'd recommend hopping over there first to get familiar with what this is and get some ideas on potential use cases so you can configure this feature with a clear objective in mind.  If you are ready to get into the detail on how to actually configure this incredible feature - please...

The meeting owner is important in Jiminny for a variety of reasons, such as being able to search for the call, for scoring, giving feedback, statistics, and more. Being able to correctly identify the host is essential for ensuring that Jiminny links the meeting recording to the correct member of your team and to the correct opportunity.  Ownership i...

What is Automated Call Scoring? “Imagine a world where you can define exactly what good lookslike and automatically track every single customer interaction” That's what Automated Call Scoring is; the next innovation for Conversation Intelligence that transforms how Jiminny users are able to identify and benchmark best practice at scale.    Before Co...

If you've found your way here then you're already an initiative taker, someone who's ahead of the pack and always looking for ways to maximise the revenue of your team. This motivation is going to serve you very well on your journey and once you combine this attitude with the data in Jiminny… well, let's just say they should print your boarding pass...

One of the most common challenges teams face is getting a quick grasp on what’s going on in the client or prospect journey. Now, imagine if you could take an hour-long meeting and understand exactly what happened and the outcomes in just 90 seconds! (Pure fiction, I know) What are Summaries? Summaries are a streamlined way to condense a meeting into...

If you've found your way here then you're already an initiative taker, someone who's ahead of the pack and always looking for ways to gain a competitive advantage.  This motivation is going to serve you very well on your journey and once you combine this attitude with the data in Jiminny… well, good luck to everyone else as you're going to be progre...

Playlists, you know what they are, I know what they are - there's no need to do this dance so let's cut to the chase! Where you're probably curious is how they work within Jiminny and what value playlists can have on your teams onboarding and revenue generation?  What are Playlists within Jiminny?  Playlists are a fantastic way that you can organise...

Having the ability to access your Jiminny data can open up a whole new set of possibilities for you to move the needle which is why at Jiminny, we give our customers autonomy over their data and provide you with the ability and insight to drive revenue generating activities.  What is the Jiminny API? Let’s start at the top, an API (Application Progr...

We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential.  Overview of the dialler: Maintain a local presence with an international phone number and run your virtual call center from anywhere in the w...

We are on a mission to help ambitious sales & success teams reach their goals and grow. By breaking down the barriers that have prevented coaching & collaboration we help teams unlock their potential.  Overview of the dialler: InsideSales (previously Xant) is a cloud call center software trusted by teams all over the world. It is integrated ...